Con-Serve ("We") are committed to protecting and respecting your privacy. We take matters relating to privacy very seriously.
For the purpose of the Data Protection Act 1998 (the Act), the joint data controllers are Considerate Hoteliers trading as Con-Serve registered in United Kingdom under registration number: 7996155 with its registered office at: 3rd Floor, WeWork Building, 2 Eastbourne Terrace, London, W2 6LG and the entity powering the platform: EnergyDeck Ltd, registered in England and Wales under company number: 07826977 with its registered office at 35 Paul Street, London, EC2A 4JY, United Kingdom. (together “We”).
Con-Serve nominated representative for the purpose of the Act is Benedetta Cassinelli.
We may collect and process the following data about you:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
We have outlined below the individual cookies we use and why we use:
|Cookie||Name||Purpose||Expiry period||More information|
|Session cookie||sessionid||Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. For instance, without a session cookie you would need to login again every time you are visiting another page on the same site.||2 weeks||More details|
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you find it difficult to change the setting on your browser please go to www.aboutcookies.org where you will find information on how to do this on a wide variety of browsers. Please be aware however, that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on servers operated by Amazon.
No payment transaction related data will be processed or stored on Con-Serve. All payments will be performed via a third party provider (externally hosted payment gateway). Any payment transactions will be encrypted using SSL (Secure Socket Layer) technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use the information we hold about you in the below manner:
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
The purpose of our site is to assist you in operating your business or organisation in a more environmentally efficient way and to save costs related to resource consumption. You provide us with data about the buildings (sites) and facilities you operate. In addition, you log data concerning your consumption of resources including but not limited to electricity, gas, water, waste etc. We benchmark you against other users operating similar sites to yours, as well as against external benchmarks that have been established by third party organisations such as CIBSE in the UK (no individual consumption data from the Con-Serve platform will be made available to those organisations). We then provide you with a high level assessment of the savings potential and possibly with recommendations for how to reduce your consumption.
To achieve our purpose we anonymise the consumption data provided by all our registered users and use it - typically in an aggregated form - to provide a benchmark for the respective site type, and possibly other criteria such as country. Any consumption benchmark graphs we display are based on aggregated data from data inputted by our registered users over time. We use fully automated methods to generate the benchmarks and create these graphs.
For our database we also use the data you submit when you set up savings projects (i.e. essentially resource efficiency measures you implement for your site). Users can search this database to find examples of potentially suitable savings projects for their sites. The data is always anonymised before it is made available to users. For instance, a user can search for savings projects using specific filters like site type (e.g., office), country (e.g., UK), consumption category (e.g. electricity) and payback (e.g. less than 3 years). The results from the search will contain key project performance data such as project cost, savings and payback but they will exclude any data that can be linked back to individual users or sites, including site names, project names, underlying consumption figures etc. We use automated methods to anonymise and analyse the project performance data.
The way we operate our site ensures that all registered users get to benefit from the collective knowledge and best practices built up through the Con-Serve platform, however information which can be linked to a specific user or site will never be shared with other registered users.
We value your privacy but we may have to disclose your personal information to third parties:
Now this is important:
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we cannot and do not accept any responsibility or liability for these policies. Please check these policies carefully before you submit any personal data to these websites.
The Act gives you the right to access information Con-Serve holds about you. You simply need to comply with the Act to obtain information about you from us. We may need to charge you a fee of £10 to meet our costs in providing you with details of the information we hold about you. Thank you for your understanding.
We hope you will enjoy Con-Serve!